This outfit provides top-notch, honest service. Mark, the owner, is professional and to the point. No unnecessary work or attempts to mislead the work that can be done, or the cost thereof. I was very impressed with the efficiency and expertise that Mark and his assistant exhibited. Prior to their coming to my home, I had an experience with a very dishonest tech from another company who attempted to charge me over five times the cost of repair and wanted to cut pipe to address a clogged bathtub drain. I subsequently called other companies in town, and none of them seemed like they even wanted to perform the work. I landed on Reno Plumbing Doctor, and the response I got was solicitous and professional.
We had tried for a week to clear the pipe in our laundry room sink. As we continued to put chemicals in and wait and wait, the washing machine began to drain into the garage. We finally gave up and called a real plumber. Mark is the real deal. He came on time and worked diligently and had the problem resolved in about an hour. Not only was he knowledgeable about what he was doing, he was patient in explaining the process to us as he progressed. Thank you, Mark!
I had a sewer emergency which needed to be repaired, I called in the morning, got ahold of someone very quickly on the phone and had a technician getting it fixed within a few hours. Everything is working like a charm now and I am very happy with their service. Very professional and friendly, explaining every step of what was going on and also showing the pricing model in full transparency. Will definitely use again, great work!
I had a leak under my house where the master bathroom is. The plumber came out on time and crawled under the house and found two more leaks. All the leaks were between the insulation and the subfloor making them tough to get to.he fixed them in a timely fashion. Very courteous and friendly technician. Very professional. Kind of expensive but all plumbers are expensive. Nobody likes going under a house so that's part of the price. After the fix one of my faucets was not working.the technician immediately turned around and came back and fixed the problem. I feel he went above and beyond.he recommended that I get all my old quest pipes replaced because they are known to fail especially as they get older. My house is built in 1986.i would recommend this company to everybody.
From beginning to end of service, this company had exceeded our expectations! We needed our water heater fixed and then eventually replaced, but before that Mark had explained everything that was complicated in our old and faulty water heater. He was very pleasant to deal with, very transparent. Plus, they did extra work that wasn't in the original quote! Talk about going above and beyond! And Junior was such a #PRO, did a clean job, very thorough and definitely cared about giving quality service, worth every penny! I will do business with them again, I highly recommend this company! Thank you guys, satisfied client here with a peace of mind!
From beginning to end of service, this company had exceeded our expectations! We needed our water heater fixed and then eventually replaced, but before that Mark had explained everything that was complicated in our old and faulty water heater. He was very pleasant to deal with, very transparent. Plus, they did extra work that wasn't in the original quote! Talk about going above and beyond! And Junior was such a #PRO, did a clean job, very thorough and definitely cared about giving quality service, worth every penny! I will do business with them again, I highly recommend this company! Thank you guys, satisfied client here with a peace of mind!